An IT Systems Trainer position has become available in our IT team in Johannesburg , reporting to the IT Service Delivery Manager.
This position requires the successful candidate to devise appropriate internal firm training courses and provide relevant and effective training in the various systems and applications used by ENS across the African continent, as well as do the necessary administration, communication, documentation and analysis relating thereto to ensure the courses are impactful, continue to be current and enhance AfricENS day-to-day skills firm-wide.
The position will require the successful applicant to be willing and able to travel as and when required in accordance with the firm’s travel guidelines. The applicant must also be willing to work closely with those who currently support the practice and ENS offices and ensure that in all respects training is run cost-effectively and utilizes firm resources wisely across offices without taking the necessary responsibility for deliverables.
In consultation with the IT Service Delivery Manager, the Head of IT and all relevant parties (e.g. COOs, Office Heads, Heads of Operations, Practice Support Managers) take responsibility for the training co-ordination across areas and offices:
- Schedule and make logistical arrangements for internal training sessions
- Send reminders to delegates prior to the training
- Track and monitor responses and attendance and, if needed, implement the appropriate remedial action
- Determine and book any training venues and equipment needed with relevant teams e.g. front office, IT etc.
- Communicate timeously to relevant parties regarding the final number of delegates attending
- Prepare user guides/training material and ensure training material updated and available electronically
- Print and liaise with relevant teams to make hard copies of any training material required
- Prepare the relevant attendance registers and evaluation forms
- Ensure attendance registers completed and signed
- Ensure that records of attendance at training sessions are captured accurately and information is recorded centrally and held electronically for future use
- Monitor and report on the effectiveness of learning programmes and training interventions including e-learning so as to ensure delivery of the appropriate outcomes to the business across disciplines
- Conduct and do necessary analysis of surveys and performance of trainees in their roles to establish the quality levels of courses/programmes
- Obtain feedback from key stakeholders to improve learning and development solutions
- Calculate, analyse and critically evaluate learner feedback trends (e.g. calls logged after induction training) to identify opportunities for improvement
- Constantly look for ways in which training can be improved, made more personal and relevant to diverse training needs
- Ability to effectively train practitioners and support services across diverse orientation on all internal firm policies, systems and applications
- Knowledge of IT training techniques, international trends and a fundamental know-how relating to what works
- Able to work independently whilst having an acute awareness of the importance of feedback and an understanding of when to consult and involve key stakeholders
- Excellent communication skills - both written and verbal
- Detail orientated and organised
- Excellent time management skills
- Well-developed interpersonal skills
- Demonstrated competence in computer packages e.g. Microsoft Word, Outlook, Excel and PowerPoint
- Sense of urgency and proven ability to work under pressure and within tight deadlines
- At least 4 - 6 years’ training experience and/or high-level professional services firm experience will be beneficial
- Relevant tertiary qualification is required
- Microsoft certifications will be advantageous
ENS is committed to transformation and achieving equity in its workplaces. Preference will therefore be given to suitably qualified and skilled EE candidates. The closing date for all applications is close of business on 13 November 2024 .
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